Refund Policy

Introduction

At Memorium, we strive to provide exceptional service to honor and preserve memories. This Refund Policy outlines the circumstances under which refunds may be issued for our services and products.

Refund Eligibility

Refunds may be requested under the following conditions:

• Request made within 30 days of purchase
• Service or product does not meet the described specifications
• Technical issues prevent access to purchased memorial pages

How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at info@memorium.it
• Provide your order number and reason for the refund request
• Our team will review your request within 5-7 business days
• If approved, refunds will be processed to the original payment method within 10-14 business days

Non-Refundable Items

The following items and services are non-refundable:

• Custom QR codes and physical plaques that have been manufactured
• Memorial pages that have been published for more than 30 days
• Subscription fees after the first billing cycle

Processing Time

Refunds typically take 10-14 business days to appear in your account after approval. Processing times may vary depending on your financial institution.

Questions?

If you have any questions about our Refund Policy, please contact us: